We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
Reservation Agent Responsibilities:
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
Reservation Agent Requirements:
- High school diploma.
- Previous hotel Reservations experience.
- More than 2 languages beside English is an add.
- Experience working in sales or public relations, preferably in the hospitality or travel industries.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in microsoft office suite.
- Data entry experience.
- Flexible working hours.
CHILCHILL Revenue Management Consulting has always been focused around providing simple, straightforward and affordable hospitality consulting, revenue management support, advice and training to hotel owners and hospitality professionals.
So, if you are looking for a strategic Pricing and Revenue Management company to help you create your hotel strategy and revenue management plan, then CHILCHILL hotel revenue management firm is the best solution, they will help and train you on best practices because you are going to keep all work in-house, that’s great.
CHILCHILL has great revenue management consultants to handle all of this work for you, that’s great too.
