CHILCHILL

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FAQ

CHILCHILL’s task force solutions give our clients access to experienced hospitality professionals on an as-needed basis—whether to temporarily fill a key role such as Sales Manager while conducting a broader search or to staff up during busy seasons. Our vetting process ensures that all task force contractors possess the core skills required to cover a position and are able to quickly assimilate.

Our business model is built to work as closely as possible within the budget you have allocated for the position.

We adhere to proprietary and tested 5-step process that includes multiple interviews and assessment testing, as well as reference and background checks.

Every member of the CHILCHILL team has at one point been in your position and has experienced the same concerns, standards, and expectations. Our rigorous recruiting process for task force consultants allows us to select contractors who share our values, drive, and commitment to quality work. In addition to communicating frequently with you during the taskforce assignment, we also maintain close relationships with all of our taskforce contractors to ensure expectations are exceeded.

From beginning to end, we partner with our clients to delineate expectations. Those definitions are communicated both verbally and in writing to the contractor assigned to the job. We communicate regularly with clients and contractors and ensure that expectations are being met and exceeded.

Strong communication is a guiding principle for all the partners of CHILCHILL —it’s one of the many ways we set ourselves apart. While we do not manage the contractors on a daily basis, we stay in frequent, regular communication during all phases of the assignment.

CHILCHILL contractors include skilled professionals for all leadership and management positions in sales, catering, convention services, HR, Training, Spa and revenue management. In addition, we can assist in securing excellent task force contractors in operations disciplines from General Manager to Engineering Manager.

CHILCHILL task force contractors have a wonderful track record of diving into not only the discipline but also the culture of each company that they have been assigned to. Through our own vast professional networks, we already have great insight into the unique cultures of many of the companies that we work with. This allows us to choose candidates who we feel will have an excellent “fit” in addition to the needed skill set. We also provide weekly reviews and coaching with our contractors to address any questions, concerns and promote a free exchange of ideas.

Yes. With years of experience creating new business opportunities and years of phone solicitation under their belts, our sales professionals understand how to optimize their efforts to achieve maximum results.

Yes. Many of our contractors have the experience—and the necessary discipline—to work remotely. With our strong communication lines, we are always in contact with task force support, regardless of location.

Yes, we proudly have several success stories of exactly this situation. We can discuss a “temp-to-perm model” which allows for this possibility.

We understand that your team is indeed your greatest asset. We are poised to provide additional support should your task force needs outgrow your internal staff.

We feel that one of our greatest assets is that partners of CHILCHILL have at some point in their previous careers held positions similar to those you hold now. That first-person perspective gives us the insights to engage with you and your team, share some best practices, expand your resources and leverage our internal team in providing creative solutions to your challenges. Our long-term, loyal clients also let us know that we have a strong presence in our industry.

Our goal is not to be the least expensive (nor the most expensive) but to be the best possible solution for each client we are fortunate enough to work with need. CHILCHILL is about service, communication, value, partnership, and above all, results.

Long-term, sustainable results are the goal of CHILCHILL, not simply short-term “fixes.” To ensure continuity, we work with the consultant to develop a “roadmap” of progress so a newly hired full-time professional can be productive from day one while gaining momentum. This outline of work will let the new staff know a variety of critical information, including what was discussed, how things were prioritized, what was completed, and what remains to be accomplished.

Revenue management refers to the usage of different tools and processes, such as performance data and analytics, in order to help the hotel industry see how the customer will behave. The data is afterwards utilized in order to make proper business decisions regarding pricing and distribution strategies.

Revenue management deals with the optimization of financial results. Most commonly, it is used in the hospitality industry, which deals with high fixed costs and perishable inventory. The best example of this is the fixed costs for maintaining hotels rooms. They have to be fulfilled regardless if they’re all sold out or not.

RMS analyzed several metrics – competitor rates, historical rates, the dynamic of the market, and inventory levels. Its job is to predict the rise and fall of the demand and subsequently generate rate recommendations. A solid revenue management system uses automatization for the entire process, and then generates rates that will maximize revenue.

The revenue management system has to predict and forecast several elements like demand, the availability of inventory, percentage of market share and the overall market.

The three tools used are marketing automation, sales effectiveness and analytics. These are needed in every company in order to implement revenue performance management strategies.

Better ability to predict customer behaviour, wishes and needs, a more effective pricing strategy, along with an expansion of available markets. Another plus is a stronger relationship with other company departments.

Revenue management is a significant concept in the hospitality industry. Why? It allows hotel managers and owners to predict the demand and optimise availability and pricing so that their business can get the best possible financial results.

HOW CAN WE
HELP YOU?

CHILCHILL Hotels Consulting has always been focused around providing simple, straightforward and affordable hospitality consulting, revenue management support, advice and training to hotel owners and hospitality professionals.